Maintenance & Support Policy

Overview

At A Ceylon, we provide ongoing maintenance and support to ensure your website, application or digital platform remains secure, reliable and up to date.

Our maintenance services are designed to cover hosting, monitoring, security and operational support. Any new features, major content changes or development work are quoted separately.

Business Launch Plan

Included

• Hosting management
• Domain management
• SSL certificate management
• Website monitoring
• Security updates
• Website backups
• Minor text content updates
• Email support
• Technical issue resolution

Response time

Standard support response within 48 business hours.

What's considered a minor update?

Examples include:

• Updating contact information
• Replacing existing text
• Updating opening hours
• Replacing images supplied by the client
• Updating existing business information

These updates are included within reasonable usage.

What's not included?

The following services are not included in maintenance plans and will be quoted separately:

• New website pages
• New website sections
• E-commerce functionality
• Booking systems
• Payment gateway integrations
• Custom forms
• CRM integrations
• Third-party software integrations
• Website redesigns
• Advanced SEO work
• Mobile applications
• AI systems and automation
• Custom development requests

Change request pricing

Typical pricing guidelines:

Content & design

• New section — from LKR 2,500
• New page — from LKR 5,000
• Landing page — from LKR 10,000

Features & integrations

• Custom forms — quoted per scope
• Booking systems — quoted per scope
• Payment gateway integration — quoted per scope
• CRM integration — quoted per scope

Custom development

All development requests are quoted separately based on complexity and estimated effort.

Project support period

Every project includes a defined post-launch support period (typically 30–60 days, agreed in writing) to resolve bugs and ensure everything runs as expected.

After the support period ends, ongoing care continues through:

• A maintenance plan — recurring hosting, security and monitoring
• A support package — a block of hours for ongoing fixes and small updates
• Individual change requests — quoted per scope as needed

Domain & hosting

Business Launch clients

Domain and hosting management are included as part of the active monthly plan.

Project clients

Domain renewal, hosting renewal and maintenance services are billed separately unless covered by a maintenance agreement.

Ownership

The client retains ownership of:

• Domain name
• Content
• Branding assets

Source-code ownership transfers to the client upon full payment of project invoices.

Cancellation

Business Launch Plans may be cancelled with written notice. Any applicable setup-cost recovery or minimum-commitment requirements will be governed by the signed agreement.

Need additional work?

If your requirements grow beyond maintenance, our team can provide a separate proposal for new features, redesigns, automation, AI solutions or custom development. Get in touch and we'll scope it for you.